Privacy Policy

Rachel Borscz | Online Visibility Coach & Educator

Effective date: 4 October 2026

This Privacy Policy explains how Rachel Borscz | Online Visibility Coach & Educator collects, uses, stores and manages personal information when you visit borscz.com, purchase or download a digital resource, join the newsletter, make an enquiry, book a call or otherwise interact with the business.

We value your privacy and aim to handle personal information clearly, responsibly and respectfully.

1. About This Privacy Policy

In this Privacy Policy:

we, us and our refer to Rachel Borscz | Online Visibility Coach & Educator.

you and your refer to visitors, customers, subscribers, clients and other people who interact with us.

This Privacy Policy applies to personal information collected through:

borscz.com
our Payhip store
free digital resources
paid digital products
newsletters and email communications
contact forms and enquiries
strategy call or coaching bookings
social media interactions
other authorised business channels

This policy is intended to reflect good privacy practice and, where applicable, the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, this may include information such as your:

name
email address
telephone number
business name
country or location
billing details
order and transaction information
enquiry details
booking information
newsletter preferences
communications with us
IP address
browser or device information
website activity and similar technical information

We only aim to collect information that is reasonably necessary for our business activities.

3. Information We May Collect

When You Purchase or Download a Resource

When you purchase or download a digital product through Payhip, information may be collected such as:

your name
email address
country or location
order details
product purchased or downloaded
transaction date
payment status
billing or tax-related information where required

Payment information is generally processed directly by payment providers such as Stripe or PayPal.

We do not generally receive or store your complete credit or debit card number.

When You Join the Newsletter

If you join our newsletter, we may collect:

your name, if provided
email address
subscription status
email preferences
information about email delivery or engagement where available through the email platform

We use this information to send you online visibility education, business resources, updates and relevant marketing communications.

When You Download a Free Resource

If a free resource requires your email address, we may collect information such as:

your name
email address
the resource requested
date of registration or download

Where marketing consent is requested, we will use your contact details in accordance with that consent.

Downloading a resource does not remove your right to unsubscribe from future marketing communications.

When You Contact Us

When you contact us through a form, email, social media or another communication channel, we may collect:

your name
email address
business details
message or enquiry
information you voluntarily provide

Please avoid sending sensitive personal information unless it is genuinely necessary.

When You Book a Call or Service

If you book a strategy call, coaching session or other appointment, we may collect:

name
email address
contact information
business details
appointment date and time
information you provide about your business or visibility needs

Booking information may also be processed by third-party booking services such as Calendly.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

visit our website
complete a form
purchase a product
download a free resource
subscribe to our newsletter
book an appointment
contact us
respond to an email
communicate with us through social media
participate in a survey or feedback request

Some technical information may also be collected automatically through website technology, cookies or third-party service providers.

Where we are subject to the Australian Privacy Principles, reasonable steps must be taken to notify individuals about relevant collection matters at or around the time personal information is collected. (OAIC)

5. Why We Collect and Use Personal Information

We may collect, hold, use or disclose personal information for purposes including:

providing digital products and free resources
processing purchases
delivering download links
responding to enquiries
providing customer support
managing bookings
providing coaching or educational services
sending transactional emails
administering our newsletter
sending marketing communications where permitted
improving our products and website
understanding how customers use our resources
preventing fraud or misuse
maintaining business and accounting records
complying with legal, regulatory or tax obligations
protecting our legal rights and intellectual property

We do not intend to use personal information for unrelated purposes without an appropriate reason or permission.

6. Digital Products and Payhip

Our website and digital products are operated in part through Payhip.

Payhip may process information necessary to:

operate the storefront
process orders
provide customer accounts
deliver digital files
send purchase confirmations
administer transactions
support tax or regulatory requirements

Payhip states that information it holds is stored on secure servers in the European Union and that some information may also be transferred outside the European Economic Area through its service providers. (Payhip)

Payhip's own handling of personal information is governed by its privacy policy.

7. Payments

Payments may be processed through third-party payment providers such as:

Stripe
PayPal

These providers process payment information under their own privacy policies and security practices.

We generally do not receive your complete payment-card details.

PayPal, for example, states that it may process personal information in the United States and other countries through its global operations and service providers. (PayPal)

You should review the relevant payment provider's privacy policy if you would like more information about how it handles your payment information.

8. Bookings and Calendly

We may use Calendly to manage appointments and strategy calls.

If you make a booking, Calendly may process information such as your:

name
email address
appointment information
answers to booking questions

Calendly states that user and invitee information is hosted in United States-based data centres operated through cloud infrastructure providers. (Calendly.com)

Calendly's handling of your information is also subject to its own privacy policy.

9. Newsletter and Marketing Communications

We may send marketing emails where you have consented to receive them or where otherwise permitted by Australian law.

Marketing communications may include:

online visibility tips
educational content
new resources
digital products
business updates
relevant offers

Australian spam laws generally require commercial electronic messages to have appropriate consent, identify the sender and provide a functioning unsubscribe mechanism. (ACMA)

You can unsubscribe at any time using the unsubscribe option provided in our marketing emails.

We will take reasonable steps to process unsubscribe requests promptly. Under current Australian spam rules, unsubscribe requests generally need to be honoured within 5 working days. (ACMA)

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications relating to a purchase or enquiry.

10. Cookies and Website Technology

Our website and the third-party platforms supporting it may use cookies and similar technologies.

Cookies may be used to:

operate essential website functions
remember settings
support checkout functionality
maintain security
understand website use
measure performance
support integrations with third-party platforms

Information collected through cookies may include:

IP address
browser type
device information
pages viewed
referring website
general interaction information

The exact cookies used may depend on Payhip and other services enabled on the website.

You can usually control or delete cookies through your browser settings.

Disabling certain cookies may affect website functionality.

The OAIC recognises that personal information can be collected through technologies including online cookies and analytics tools. (OAIC)

11. Who We May Share Information With

We do not sell or rent customer personal information.

We may disclose personal information where reasonably necessary to service providers that help us operate the business, including:

Payhip — website, checkout and digital delivery
Stripe — payment processing where used
PayPal — payment processing where used
Calendly — appointment scheduling
email or newsletter service providers
website and technology providers
cloud or data-storage providers
accountants, bookkeepers or professional advisers
legal advisers
regulators, courts or government authorities where required by law

We aim to disclose only information reasonably required for the relevant service.

12. Overseas Processing and Disclosure

Because we operate an online business and use international technology providers, personal information may be stored or processed outside Australia.

Depending on the service you use, overseas locations may include:

the United States
the United Kingdom
countries within the European Union
other countries in which our technology or payment providers operate

For example, Payhip states that information it holds is stored on servers in the EU, while Calendly states that its user and invitee data is hosted in the United States. PayPal may also transfer information to the United States and other countries. (Payhip)

Where the Australian Privacy Principles apply, APP 1 requires a privacy policy to explain whether information is likely to be disclosed overseas and, where practicable, the countries involved. (OAIC)

13. Security of Personal Information

We take reasonable steps appropriate to the nature of our business to protect personal information from:

misuse
interference
loss
unauthorised access
unauthorised modification
unauthorised disclosure

We use established third-party platforms to provide website, payment, digital delivery and booking services.

However, no internet transmission or online storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of your own devices, accounts and passwords.

14. Data Breaches

If we become aware of a suspected privacy or security incident, we will take reasonable steps to investigate and respond.

Where the Notifiable Data Breaches Scheme applies to us, we will assess eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

The NDB Scheme applies to entities that already have relevant obligations under the Privacy Act, including certain businesses and organisations covered by APP 11. (OAIC)

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

providing products or services
maintaining transaction records
responding to customer enquiries
managing newsletter subscriptions
maintaining accounting and tax records
resolving disputes
meeting legal obligations
protecting our legal rights

Different information may be retained for different periods.

Where information is no longer reasonably required and there is no legal reason to retain it, we may take reasonable steps to delete, destroy or de-identify it.

Third-party platforms may retain information in accordance with their own retention policies.

16. Accessing Your Personal Information

You may contact us to ask what personal information we hold about you.

Where applicable, we will take reasonable steps to provide access in accordance with Australian privacy law.

We may need to verify your identity before providing personal information.

In some circumstances, access may lawfully be refused or limited. If this occurs, we will explain the reason where required.

The Australian Privacy Principles provide rights relating to access to personal information where the Privacy Act applies. (OAIC)

17. Correcting Your Information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.

We will take reasonable steps to correct information where appropriate.

You can also update certain information directly through the third-party platform through which you provided it, where that functionality is available.

18. Deleting Personal Information

You may contact us to request deletion of personal information we hold about you.

We will consider your request and delete or de-identify information where reasonably appropriate and legally permitted.

Some information may need to be retained for:

tax
accounting
transaction records
fraud prevention
legal obligations
dispute resolution
legitimate record-keeping purposes

Information held independently by third-party providers may also be subject to their own retention obligations.

19. Social Media

We may use social media platforms such as Instagram to communicate with customers and promote our business.

If you interact with us through a social media platform, the platform may independently collect and process your information under its own privacy policy.

Information you post publicly on social media may be visible to other users.

We recommend reviewing the privacy settings and policies of the platforms you use.

20. Links to Other Websites

Our website, resources and emails may contain links to external websites or third-party services.

We are not responsible for the privacy practices, content or security of websites operated by other organisations.

Please review the privacy policy of the relevant third party before providing personal information to them.

21. Children

Our digital products, business education and coaching services are intended primarily for adults and business owners.

We do not knowingly seek to collect personal information from children through our website for marketing purposes.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so the matter can be reviewed.

22. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us first so we can investigate.

Please provide enough information for us to understand the issue.

We will aim to:

acknowledge your concern
investigate the circumstances
respond within a reasonable timeframe
take reasonable corrective action where appropriate

Where the Privacy Act applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available from the OAIC at oaic.gov.au.

23. Small Business and Australian Privacy Law

Under the current Privacy Act 1988, many Australian small businesses with annual turnover of $3 million or less are generally not covered by the Privacy Act unless a specific exception applies.

Exceptions can include businesses that:

provide certain health services
trade in personal information
provide services under certain Commonwealth contracts
are related to an organisation covered by the Privacy Act
have opted in to Privacy Act coverage
fall within other categories specified by law

The OAIC confirms that most small businesses are exempt, but some small businesses remain subject to the Privacy Act regardless of turnover. (OAIC)

Regardless of whether we are legally required to comply with every Australian Privacy Principle at a particular time, we aim to manage personal information responsibly and transparently.

Nothing in this Privacy Policy is intended to reduce any privacy right that applies to you under law.

24. International Visitors

Our website and digital resources may be accessed by customers outside Australia.

Privacy laws differ between countries.

If laws in your jurisdiction give you additional mandatory privacy rights, those rights may apply to your information.

Our business is operated from Australia and this Privacy Policy is primarily designed around Australian privacy requirements.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

our business
our products
technology providers
website functionality
privacy practices
applicable laws

The latest version will be published on borscz.com and identified by its effective date.

We encourage you to review this page periodically.

26. Contact

If you have a question about this Privacy Policy, want to request access or correction, or wish to raise a privacy concern, please contact:

Rachel Borscz

Online Visibility Coach & Educator

Website: borscz.com

Please use the Contact page on the website for privacy enquiries.

Rachel Borscz | Online Visibility Coach & Educator

borscz.com