Legal

Terms & Conditions

Digital Guides, Checklists, Templates & Educational Resources

Effective date: 4 October 2026

These Terms & Conditions apply to free and paid digital resources supplied by Rachel Borscz | Online Visibility Coach & Educator through borscz.com, Payhip and other authorised sales or delivery channels.

Plain-English Summary

These Terms apply when you download, purchase, access or use a Rachel Borscz digital resource.

You may use a guide, checklist, workbook or template for your own personal use or within your own business. You may customise editable templates for your own business.

You may not resell, redistribute, publicly share, sublicense, rebrand as your own, or use our resources as client deliverables unless written permission or a separate commercial licence has been provided.

Our resources provide education and practical guidance. They do not guarantee Google rankings, website traffic, leads, sales, social media reach, AI citations, AI recommendations or any other specific business result.

Because digital products can usually be accessed immediately, change-of-mind refunds are generally not offered once a digital product has been accessed or downloaded. This does not remove any rights you may have under the Australian Consumer Law.

1. About These Terms

These Terms & Conditions ("Terms") apply to digital resources supplied by Rachel Borscz | Online Visibility Coach & Educator through borscz.com, Payhip and any other authorised sales or delivery channel.

In these Terms:

we, us and our refer to Rachel Borscz | Online Visibility Coach & Educator.

you and your refer to the person or business that purchases, downloads, accesses or uses a digital resource.

By purchasing, downloading, accessing or using a resource, you agree to these Terms.

If you do not agree with these Terms, please do not purchase, download or use the resource.

2. Products and Resources Covered

These Terms apply to both free and paid digital resources, including:

PDF guides
checklists
templates
workbooks
planners
audit tools
educational downloads
business resources
online visibility resources
SEO, GEO and AI visibility resources
social media resources
similar digital products supplied by us

Current product names, formats, inclusions and prices may change over time.

3. Orders, Purchases and Acceptance

A contract is generally formed when you complete a purchase or otherwise accept an offer to receive a digital resource.

For free resources, these Terms apply when you download, access or use the resource.

You are responsible for checking the product description, inclusions, format and suitability before completing a purchase.

We may refuse or cancel an order where reasonably necessary, including where there is:

an obvious pricing error
a technical error
suspected fraud
unauthorised use

Any rights that cannot lawfully be excluded remain unaffected.

4. Digital Delivery and Access

Digital products are supplied electronically, usually through Payhip, a download link, an account area or email.

No physical product will be shipped unless a product description expressly states otherwise.

You are responsible for:

providing a valid email address
maintaining access to your account
ensuring you can access the supplied file format
saving a copy of downloaded files where permitted

If you experience a genuine delivery or access problem, please contact us through the Contact page at borscz.com so we can investigate.

5. Licence and Permitted Use

Unless a product description expressly states otherwise, each resource is supplied under a limited, non-exclusive, non-transferable licence for your personal use or internal use within your own business.

You may:

read, download and use the resource for your own learning or business planning
print reasonable copies for your own use
customise editable templates for your own business
share a resource internally with employees or contractors where reasonably necessary for work within the same business, provided they do not redistribute it outside that business

Purchasing or downloading a resource does not transfer ownership of the underlying intellectual property to you.

6. Intellectual Property

Unless otherwise stated, all original content contained within our resources is owned by or licensed to Rachel Borscz and is protected by applicable intellectual property laws.

This may include:

written material
frameworks
worksheets
checklists
layouts
graphics
teaching structures
branding
templates
associated educational materials

You may not remove copyright notices, authorship information or branding from a resource for the purpose of redistributing it or representing it as your own work.

7. Prohibited Use

Unless we give you prior written permission, you must not:

sell, resell, sublicense, rent or commercially redistribute a resource
share the full resource publicly
upload a resource to a public file-sharing platform
make a resource available for unauthorised download
copy substantial parts of a resource into another paid or free product
include our resources in a course, membership, template pack or lead magnet
rebrand the resource as your own
remove authorship information for redistribution
claim ownership of our original content
use the resource as a deliverable for your own clients or customers unless a separate commercial licence or written permission has been provided
use the resource in a way that is unlawful, misleading or infringes another person's rights

8. Educational Information Only

Our resources are created for general educational and informational purposes.

They are designed to help small business owners better understand areas such as:

online visibility
marketing
SEO
GEO
AEO
websites
Google visibility
social media
content
AI-powered search
related business practices

The resources do not constitute legal, financial, accounting, tax, investment or other regulated professional advice.

You are responsible for deciding whether the information is appropriate for your circumstances and for obtaining independent professional advice where required.

9. SEO, GEO, AEO and AI Visibility Disclaimer

Search engines, social media platforms and AI-powered systems use technologies, policies, algorithms, ranking systems and retrieval processes that change over time and are outside our control.

We do not guarantee that using one of our resources will result in:

a particular Google or search-engine ranking
increased website traffic
increased social media reach
a particular number of leads
sales or revenue
AI citations
AI-generated mentions
inclusion in AI-generated answers
recommendation by ChatGPT or another AI platform
any other particular business result

References to:

SEO - Search Engine Optimisation

GEO - Generative Engine Optimisation

AEO - Answer Engine Optimisation

AI visibility - visibility or discoverability within AI-powered search and answer systems

describe strategies intended to improve clarity, discoverability and machine readability.

They should not be interpreted as a promise of ranking, placement, citation, inclusion or recommendation.

10. Third-Party Platforms and Services

Our resources may refer to third-party platforms or services such as:

Google
Google Business Profile
Google Search Console
Instagram
Meta
Canva
Payhip
ChatGPT
other software or AI tools

We do not control these third-party platforms.

We are not responsible for their:

availability
pricing
policies
algorithms
interface changes
outages
feature changes
decisions
terms of use

Third-party names and trademarks remain the property of their respective owners.

You should review the current terms, policies and instructions of any third-party service before relying on it.

11. Pricing, Payments and Taxes

Prices are shown on the relevant product or checkout page and may change at any time before purchase.

Any applicable taxes, fees or payment-processing information will be displayed or handled through the checkout process where required.

Payments may be processed through Payhip, Stripe, PayPal or another authorised payment provider.

Your use of those payment services may also be subject to the provider's own terms and privacy practices.

12. Refunds, Remedies and Australian Consumer Law

Because digital products can usually be accessed or downloaded immediately, change-of-mind refunds are generally not offered once a digital resource has been accessed or downloaded.

This is a voluntary change-of-mind policy only and does not limit your statutory rights.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

If a digital product:

is faulty
is materially different from its description
cannot be supplied as promised
otherwise fails to meet an applicable consumer guarantee

you may be entitled to a remedy under the Australian Consumer Law.

Depending on the circumstances, this may include a replacement, refund or another remedy required by law.

If you believe there is a problem with a digital resource, please contact us through borscz.com with your order details and a clear description of the issue so it can be assessed.

13. Technical Access and File Compatibility

Please read individual product descriptions carefully for information about file type and access requirements.

You are responsible for having reasonably suitable:

software
devices
internet access
applications required to open or edit the stated file format

If a file supplied by us is corrupted, incomplete or cannot be accessed because of a problem with the file or delivery system, please contact us.

Where appropriate, we may provide a replacement file or another remedy.

14. Updates and Currency of Information

Online visibility, SEO, social media, Google products and AI-powered search change frequently.

A resource reflects the information and best-practice guidance reasonably available at the time it was created or last updated.

Unless a product description expressly promises ongoing updates, purchasing or downloading a resource does not include a guarantee of:

future revisions
ongoing updates
lifetime access to revised editions

We encourage users to check current platform guidance where appropriate.

15. Customer Responsibilities

You are responsible for how you apply the information contained in a resource.

You are also responsible for checking whether particular actions are appropriate for your:

business
industry
location
audience
circumstances
legal obligations

You must not use our resources to:

make false or misleading claims
impersonate another person or business
infringe intellectual property rights
breach platform rules
engage in unlawful conduct

16. Liability and Statutory Rights

To the maximum extent permitted by law, we are not liable for losses arising solely from:

business decisions you make
changes made by third-party platforms
search-engine behaviour
AI-system behaviour
third-party outages
your failure to apply information appropriately
circumstances outside our reasonable control

Nothing in these Terms is intended to exclude, restrict or modify liability, consumer guarantees or remedies where doing so would be unlawful.

Where the Australian Consumer Law applies, your statutory rights remain in addition to any voluntary rights stated in these Terms.

You remain responsible for obtaining professional advice for decisions requiring legal, financial, tax, accounting or other regulated expertise.

17. Suspension or Termination of Licence

If you materially breach the licence restrictions contained in these Terms - for example, by reselling or publicly redistributing a resource without permission - we may revoke your licence to use the resource.

We may also take reasonable steps to protect our intellectual property.

Termination of a licence does not affect rights or remedies that arose before termination and does not remove any statutory consumer rights that cannot lawfully be excluded.

18. International Customers and Governing Law

Our digital resources may be purchased or downloaded by customers outside Australia.

The educational principles contained in our resources may be broadly applicable internationally. However, laws, taxes, platform practices and business requirements differ between countries and jurisdictions.

You are responsible for checking requirements relevant to your own location.

These Terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory consumer-protection laws that apply to you and cannot lawfully be excluded by agreement.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

our products
our business practices
technology or platforms
applicable legal requirements

The current version will be identified by its effective date.

Changes will apply prospectively unless applicable law requires otherwise.

The terms that applied at the time of a completed purchase will continue to be relevant to that transaction, subject to applicable law.

20. Contact

If you have a question about these Terms, digital product access or a problem with a purchase, please contact us through the Contact page at:

borscz.com

By purchasing, downloading, accessing or using a Rachel Borscz digital resource, you confirm that you have had an opportunity to read these Terms and agree to them to the extent permitted by law.

Rachel Borscz | Online Visibility Coach & Educator

borscz.com